Access for all

We strive to be as accessible as possible to all. If you need any additional information please contact us or email access@liverpoolphil.com.

Access Scheme for disabled customers
We know that some of our customers have specific mobility issues, disabilities or other needs. Joining our free Access Scheme is the best way to help us provide you with the appropriate support you need. Once you have completed the simple free registration we will know clearly what you need from us to make your visit an enjoyable one. To join simply download and complete this short form. You can also request the form by email at access@liverpoolphil.com or collect one from our Box Office.

Why should I join?
Joining our free Access Scheme is the best way to help us provide you with the appropriate support you need. Once you have completed the simple free registration we will know clearly what you need from us to make your visit an enjoyable one. Whether that’s simply help getting to your seat, the use of the hearing induction loop, a specific seat such as a wheelchair space or transfer seat, if you join the Access Scheme we will know and understand your access requirements.

Ticketing policy for customers requiring assistance
Wheelchair users and other customers who require a companion or carer to assist their visit are entitled to a free ticket for the companion/carer. Other disabled patrons may also be eligible for a discount. It is advisable to book your tickets in advance to ensure the seats you require are available.

Wheelchair Users
To ensure they are available to those who need them, spaces for wheelchair users are not available to buy online, please visit or call our Box Office.
All our spaces have seats for wheelchair users, those with limited mobility and other disabled people. Please tell us your access requirements when you book, so we can recommend the most suitable seats for you.
The Box Office has a low level counter to improve accessibility for wheelchair users.
We have 2 wheelchairs for customers’ use, subject to availability. Please see any member of Liverpool Philharmonic staff on arrival to request use of one.

Advance booking
To ensure the best choice of suitable seats, please book in advance. This also enables us to send your tickets to you before the day, time permitting. Tickets can be booked by telephone via the Text Relay service (www.textrelay.org) during standard Box Office hours.

Parking for Blue Badge Holders
Blue Badge holders can park on single or double yellow lines for up to three hours, except where there is a ban on loading or unloading. You can park in any on street pay and display bay and in most of the city's pay and display car parks free of charge, with no time limit. On the streets surrounding the Hall, there are pay and display bays as well as parts of each street that have single or double lines.

Blue Badge holders are able to reserve car park spaces (in Caledonia Street Car Park) for most Royal Liverpool Philharmonic Orchestra concerts by calling 0151 709 3789. All reservations must be made at least one week in advance of the concert and are subject to availability.

Alternatively, those attending the concert can be dropped off at the front entrance and ask a member of our front of house team to escort them to their seat - there will be stewards in the entrance foyer who will be happy to assist.

Parking for those without a Blue Badge
There is a convenient setting down area directly in front of the main entrance on Hope Street. Access to the ground floor (and lifts to all levels) is via automatic doors and without steps or ramps. There will be stewards in the entrance foyer who will be happy to assist you. On the streets surrounding the Hall, there are pay and display bays and numerous public car parks.

Entrance to the Building
The front doors on the right hand side have a press button at wheelchair height for automatic opening.

Lifts
There are two customer lifts providing level access from the foyer to the basement toilets, stalls, boxes, Grand Foyer, circle and 1840 Room.

Your Seats
Spaces for wheelchairs with seats for companions are available in Boxes 7, 8, 15 and 16, Row A in the front of the Stalls and there are 8 wheelchair seats in the Grand Circle. A number of the aisle seats in the Stalls are transfer seats. Transfer seats have movable armrests for those who would like to transfer out of their wheelchair and can be used by others with limited mobility.

Accessible WCs
Three ambulant accessible unisex WCs and two fully accessible WCs - allowing right hand or left hand transfer - are available in the foyer. A further fully accessible WC can be found at stalls level close to Box 16 and an additional ambulant accessible WC is located in both the male and female toilets in the basement.

Hearing Induction Loop
A Hearing Induction Loop system is available in Box Office and the Main Auditorium. The loop system in the Main Auditorium requires infrared equipment which can be requested from the kiosk upon arrival. You can choose between equipment which works with a hearing aid or one which works independently.

Facilities
Level access is available to the foyer and Box Office from the Hope Street main entrance.
Spaces for wheelchairs plus companions are available in Boxes 7, 8 and 15, 16 in the front of the Stalls and in the Grand Circle. Limited on street parking for blue badge holders.
Accessible unisex WCs are available in the foyer - allowing right hand or left hand transfer. A further accessible WC can be found close to Box 16.
The Box Office has a low level counter to improve accessibility for wheelchair users and an Induction Loop hearing enhancement system for hearing aid users.
Tickets can be booked by telephone via the text relay service (www.textrelay.org) during standard Box Office hours.
Stewards and trained first aid personnel are on duty during any performance to assist you if required. Please contact the Box Office for further information about disabled facilities.

Assistance Dogs
Assistance Dogs are welcome throughout the building and water is available for them. Please advise the Box Office when purchasing your ticket if you are bringing an assistance dog. We recommend booking an aisle seat if you are bringing an assistance dogs.

Changing Places Toilets
Liverpool Philharmonic has a Changing Places toilet which is located backstage on the ground floor of Liverpool Philharmonic Hall. It is most easily accessed via the Stage Door entrance on Caledonia Street, but can be accessed from anywhere within the building if required – please speak to a steward who will guide you.

Standard accessible toilets don’t always meet the needs of all people with a disability. People with profound and multiple learning disabilities, as well as people with other physical disabilities often need extra facilities to allow them to use toilets safely and comfortably. Changing Places toilets are different to standard accessible toilets as they have extra features and more space to meet the needs of people who use them.

Lift Access
There is lift access to basement toilets, stalls, boxes, Grand Foyer, circle and 1840 room.

Music Room Facilities
The Music Room has level access to the venue and throughout, with an automatic entry door. There are two multi ambulant WCs and baby changing facilities. Spaces for wheelchair users and companions are available for all performances.

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