Senior Steward

Closing date - 12 noon on Friday 7 April

Liverpool Philharmonic offers an exemplary customer experience for all our visitors to our events and activities. Reporting to the Event Manager, our Senior Stewarding team is responsible for direct supervision of our Stewards, ensuring that high standards are maintained across all areas of our front of house operation. You will be able to demonstrate a genuine passion for providing fantastic customer service, both as an individual and as part of a team – this is paramount to maintaining the excellent standards to which the Hall aspires. You will be proactive in ensuring the welfare and safety of all visitors, including key responsibilities during an emergency. You’ll be a natural problem solver, able to take lead when required to ensure that customer issues are dealt with efficiently in our fast paced environment.

In addition you will be experienced in conflict resolution (ideally, a holder of a current SIA Door Supervisor Licence but this is not a requirement). You will enjoy engaging with people from all walks of life, acting as an ambassador for the Hall and promoting its facilities and services with natural flare and an enthusiasm for our charitable aims. Above all you will want to go the extra mile to create positively memorable experiences.

This is a variable hour contract. On average, we anticipate that the work will be approximately 15 hours per week, with the exception of August where we have no events.
Event activity at Liverpool Philharmonic takes place 7 days per week. Shifts are primarily after 5.00pm each day, however there are additional morning and matinee concerts throughout each season.

The salary for this post is £8.16 per hour.

Full details of the role can be found in the Job Pack below, however, should you require any additional details in relation to this post, please contact recruitment@liverpoolphil.com.

Application forms can be downloaded below, however, should you require a paper copy please contact the above email address.

Applicants must be eligible to work in the UK.

Please return all completed forms (section A and B) to recruitment@liverpoolphil.com.

Closing date for completed applications: 12 noon on Friday 7 April 2017.

Short-listed candidates will be invited to interview c w/c 10 April 2017.

Please be aware that Liverpool Philharmonic is unable to contact further those applicants who have not been invited for interview. Therefore, if you have not heard from us by 17 April 2017, you should assume that, on this occasion, your application has not been successful.

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