1: Description of Services

1.1 Liverpool Philharmonic will endeavour to send out all CD purchases made on liverpoolphil.com, in protective packaging, within five working days of the order being placed. Should an item be out of stock the customer will be notified, via email, with information on when the product will be back in stock: the order will be sent out as soon as possible after this latter date (excepting products on pre-order, see 1.2).

1.2 Liverpool Philharmonic may, with new releases, make products available for purchase on pre-order, in which case customers may buy a product via the usual process before it is in stock: Liverpool Philharmonic will make clear on the relevant product page on liverpoolphil.com the date from which orders will be posted and notify customers in the event of delay.

2: Exchange and Refund Policy

2.1 Customers may return damaged or faulty products to the address in 4.1 within 28 days of the original order being placed. In such cases customers should email marketing@liverpoolphil.com stating their name, contact number, the date the order was placed, the product being returned, the reason for this return, and specify if they would like another copy of the same product or another product of equivalent value to be sent in exchange.

The new copy or alternative product will then be sent out by Liverpool Philharmonic as soon as the original product has been received and the cost of posting the returned item will be refunded by Liverpool Philharmonic.

2.2 If customers wish to return an unwanted product they can do so to the address in 4.1 within 28 days of the original order being placed, provided the product is sealed or unused (where the product was not sealed on initial purchase). In such cases customers should email marketing@liverpoolphil.com stating their name, contact number, the date the order was placed, the product being returned and the reason for this return. When the product has been received by Liverpool Philharmonic they will be refunded the full amount of the purchase plus the cost of return.

2.3 All refunds will be made via online transfer to the customer. Special requests for refunds by other means are made at the RLP’s discretion – all such requests must be made by emailing marketing@liverpoolphil.com . Liverpool Philharmonic will notify the customer when the refund has been made.


3: Postage and Packing

3.1 All physical products purchased through liverpoolphil.com (ie excepting donations and memberships) incur a £2.50 cost for postage and packing.

3.2 In the event of an exchange request postage and packing costs will not apply to any new products sent. In the event of a return any postage and packing costs incurred for the original purchase and the return post will be refunded along with the cost of the product – see 2: Exchange and Refund Policy for more details.

3.3 Products will be posted worldwide: please note however that delivery time to destinations outside of the UK may take longer than within the UK and orders outside of Europe up to 12 weeks, depending on the size of the order (smaller orders of a few CDs should not take this long, however).

4: Merchant Details

4.1 Our contact information is:

Liverpool Philharmonic Hall
Hope St
Liverpool
L1 9BP

0151 210 2895
marketing@liverpoolphil.com

All orders are dispatched from this address.

4.2 All products are charged in British pounds.

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