At Liverpool Philharmonic, we take your privacy and security seriously and are committed to treating your personal information with respect.
This statement outlines how we collect, store, manage, process and protect your personal information.
We will use your information in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the General Data Protection Regulation (GDPR), together with the new The Data Protection Act 2018 (DPA 2018), and any replacement laws. If you want to contact us, or have any questions about this statement, please email firstname.lastname@example.org.
You can manage your preferences at any time, by logging into your account or by contacting Box Office on 0151 709 3789.
Expand any of the following sections for more detail:
Liverpool Philharmonic is one of the UK’s premier music organisations and a registered charity. Our principal funders are Arts Council England and Liverpool City Council. We generate more than two thirds of our income through other sources, including box office sales, orchestral engagements, broadcasts and recordings, hires of our venues and associated secondary spend (on services such as bars and programmes), commercial partnerships, trusts and foundations, sponsorship and individual donations.
We are the UK’s oldest continuing professional symphony orchestra, the award-winning Royal Liverpool Philharmonic Orchestra, founded in 1840, and run an extensive learning programme that is a national leader in its field. We present over 400 events each year at our home, Liverpool Philharmonic Hall, our Music Room – our specialist space for more intimate performances - and other city venues including St. George’s Hall Concert Room and the Tung Auditorium. Our wide-ranging programme includes classical, rock, pop, folk and roots music, comedy, films and spoken word events.
Royal Liverpool Philharmonic Society is a charity registered in England (registered charity number 230538), a company limited by guarantee (registered in England number 88235).
Patron Her Majesty the Queen
President The Rt Hon the Earl of Derby DL
You give us your information when you:
We will always make it clear what data we are collecting from you during these transactions.
Other ways we may collect information include:
The Liverpool Philharmonic website also uses the following non-essential cookies:
Third-party cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. In use on the Liverpool Philharmonic website are:
You can accept or decline cookies by modifying the settings in your browser and by contacting the third-party cookie owner individually. You can also remove any cookies already stored on your computer. Find out more about cookies on https://www.allaboutcookies.org and https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options. Please note that we are not responsible for information available on these websites.
Most of the information is collected directly from you, and may include information you give us, such as, when you book a ticket:
Other information we have access to may include:
If you are a participant in one of our Learning projects or ensembles, we may collect additional data including:
Sensitive personal information
Data Protection law recognises that certain categories of personal information are more sensitive. On occasion, we may collect sensitive classes of information but these will only be collected with your explicit consent and when we have a clear reason for doing so.
We have a free Access Scheme and by storing your booking details as part of this scheme, we are able to offer consistency and support for your attendance here.
We may use sensitive data to monitor and better understand our audiences. Where this is the case, any data will be anonymised before processing.
Personal data is held and processed on Liverpool Philharmonic systems, or systems managed on our behalf. Access to personal information is strictly controlled and accessible only to people who require this to complete their job.
We only collect the data that is required to deliver the service requested and some additional information that we use to carry out legitimate business interests. Our computer network is protected and our systems regularly reviewed to ensure security processes are in place, including restricted access folders and password protection.
Where another company is processing data on our behalf, they will have entered into an agreement with us to ensure they comply with our data security policy and the legislation set out in GDPR.
When you book a ticket to an event or make a donation, your data is stored on our central CRM system. Where possible, this is held within a single record for each customer.
There are three legal bases under which we may process your data:
When you book or purchase you are entering into a contract with us. In order to fulfil this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of the cancellation of a concert or event, in the case of problems with your payment, or to deliver benefits associated with your payment or membership. When you donate we would like to be able to thank you and may need to contact you with regard to acknowledging your gift.
Legitimate business interests
In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. See below some of the situations in which we would use this basis; they include marketing communications, analysing our audience base and improving our processes.
With your explicit consent
For any situation where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation. For example, we would never share your data with another organisation to contact you, unless you had given us explicit consent to do so.
We aim to be as clear as possible when we collect your data and only use it in ways you might reasonably expect.
We may process it because it is necessary for the performance of a contract, for example to manage ticket purchases, administration and fulfilment of membership schemes, when you sign up for an event, or give a donation.
We may process it because it is within our legitimate interests to do so, for example:
We may also process your personal data (including sensitive personal data) where:
We also use images and video from Liverpool Philharmonic events for promotional activities. We will seek consent for prominent or impactful use (or for any images of children). Group shots, background inclusion or internal use may be processed on a legitimate interest basis where it would not be necessary, appropriate or practicable to obtain your specific consent.
Retention of your information
We may retain your information for a period of up to seven years after your association with us has come to an end.
Some information may be retained beyond this time for historical, statistical or research purposes.
We value and protect all the information you supply to us, and we do not sell, rent or trade personal information to third parties for any purpose.
We may need to disclose your details to third parties in the following circumstances:
Any suppliers outside of the EEA will be required to agree to the privacy policies as outlined within GDPR.
We make it easy for you to tell us how you want to hear from us – you can log in to your account on our website, or you can tell our Box Office over the phone (0151 709 3789) or in person.
We will give you the option to opt out of our marketing communications at any time – every email sent will tell you how to do this.
If you have opted out of marketing communications, we may still contact you, but this will only be with information specific to your booking – e.g. pre and post-concert information, notification of any changes, or with an invitation to take one of our post-event surveys to help us improve our services, or as required as a condition of our funding.
If you no longer want us to use or process your data, you can opt out using the unsubscribe link in any of our emails, by updating your preferences at any time by logging into your account on liverpoolphil.com, or by contacting a member of our Box Office team on 0151 709 3789.
You also have the following rights:
If you would like to make a request regarding any of the above, please email email@example.com
If you are unhappy with our response, you are also entitled to make a complaint to the Information Commissioners' Office.
Further information and updates to this statement
Last updated: 26 May 2022
Updates may be necessary from time to time to reflect changes in legislation and/or our business operations. These changes will be updated on this page, and occasionally we may inform you directly of any major changes.
You may also find these websites helpful:
Information Commissioners Office (ICO)