Liverpool Philharmonic has an Access Scheme which customers with access needs are encouraged to join to ensure a smoother booking process.  Members of the scheme can obtain credits on tickets if they are unable to attend an event due to illness.

An Access Map and a set of common walking routes, complemented by a short film at which shows visitors what to expect when they arrive at Liverpool Philharmonic Hall for a concert (coming soon).

Following advice from Liverpool Mencap, there will be more provision of easy read format materials on selected events. We currently offer Liverpool Philharmonic What's On Guides in large print format.

An accessible service point has been installed in the Hall’s foyer for the sale of tickets and merchandise such as concert programmes.  Customers with access needs will be offered table service if they require refreshments.

Respite spaces for those who need it are available on both the ground floor, and upper level, which is accessible by lift.

Customer-facing staff receive training on how to support visitors with visual impairment and other special needs.

Consultation with focus groups of customers with access needs and those with dementia and their carers will take place annually so that Liverpool Philharmonic can continually review and improve customer service, facilities and support.