Attitude is Everything aims to improve access to live music at venues and festivals for deaf and disabled people, so that they can be as independent as they want to be at live music events. They work in partnership with audiences, artists and the music industry to achieve this.
Liverpool Philharmonic has been awarded Gold by Attitude is Everything, one of only nine music venues nationally to have achieved this highest standard - read the full press release here.
Liverpool Philharmonic has been involved with Attitude is Everything for eight years and had achieved Bronze ahead of the £14.5M refurbishment of the 1939, Grade II* listed Liverpool Philharmonic Hall, which was completed in autumn 2015.
In order to achieve Gold status, Liverpool Philharmonic has implemented additional improvements to its facilities and working practices including -
Liverpool Philharmonic has an Access Scheme which customers with access needs are encouraged to join to ensure a smoother booking process. Members of the scheme can obtain refunds or credit notes on tickets if they are unable to attend an event due to illness.
Introduction for the first time in the Royal Liverpool Philharmonic Orchestra’s 2018-2019 concert season, Relaxed and Dementia-Friendly Concerts. Orientation visits, consideration of lighting levels at these concerts, a British Sign Language interpreter and additional stewards to welcome customers are part of the resources introduced to ensure that customers enjoy the best experience on their visit for these concerts.
An Access Map and a set of common walking routes, complemented by a short film at which shows visitors what to expect when they arrive at Liverpool Philharmonic Hall for a concert (coming soon).
Following advice from Liverpool Mencap, there will be more provision of easy read format materials on selected events. Liverpool Philharmonic currently offers the Royal Liverpool Philharmonic Orchestra’s concert programmes, what's on and season brochure in large print format.
An accessible service point has been installed in the Hall’s foyer for the sale of tickets and merchandise such as concert programmes. Customers with access needs will be offered table service if they require refreshments.
Respite spaces for those who need it are available on both the ground floor, and upper level, which is accessible by lift.
Customer-facing staff receive training on how to support visitors with visual impairment and other special needs.
Consultation with focus groups of customers with access needs and those with dementia and their carers will take place annually so that Liverpool Philharmonic can continually review and improve customer service, facilities and support.