We have made a host of travel information available on our website which we hope you will find helpful, and encourage you to plan your visit in an environmentally-friendly way.
We’re centrally-located with excellent public transport links. See our Plan Your Visit page to view the numerous options available – including details on bus routes, directions from Liverpool train stations, and more.
When should I arrive?
Plan to arrive 30 minutes before concert time, so you can store your bags and buggies, buy any snacks and drinks, find your seats and get settled before the concert begins.
Lift access to the Grand Circle, Upper Circle and Rear Circle is prohibited until the auditorium doors open. However, the Grand Foyer Bar will be accessible via lift.
Please be aware that ticket holders are only allowed access in to the building once all pre-concert fire and safety checks have been completed and the stewards are in position to check tickets. Entry is not allowed without a valid ticket.
If you are meeting someone who has your ticket, please arrange to meet at a location outside the building.
What are your house rules?
We have standard house rules for all events at Liverpool Philharmonic venues. You can find a full list of house rules on our Plan your visit page.
Do you have a restaurant or bar?
Our Grand Foyer Bar (lift accessible) is open for snacks and drinks from one hour prior to each performance. Alternatively you can order drinks in advance to enjoy at your seat.
Can I bring food and drink?
Only drinks and snacks bought on the premises will be allowed into the venue, with the exception of bottled water.
Do you have a cloakroom?
Our cloakroom is located on the left-hand side of the foyer, next to the stairs. There is a charge of £1 per item. Large bags are subject to security checks before being checked in to the cloakroom.
How long is the event?
Our family concerts are approximately one hour long without an interval.
What facilities do you have for customers with disabilities?
We strive to be as accessible as possible to all and have been awarded Gold by Attitude is Everything, one of only nine music venues nationally to have achieved this highest standard. For more information about our accessibility, please see our Accessibility page.
What baby changing facilities do you have?
Baby changing tables are available in our medical room, located at Stalls level. Please speak to a steward if you need to use the baby changing facilities.
Do you provide booster seats?
We do not provide booster seats but you are more than welcome to bring your own.
What ages do you recommend for a family concert?
Our family concerts are most suitable for children aged 4-10, but the whole family is welcome to join in.
Do you have a buggy store?
We ask that audience members refrain from bringing buggies into the venue if possible, but we do have a small facility to store buggies during concerts. Buggies are not permitted into the auditorium as aisles must be kept clear at all times.
Do you have the facility to heat up baby milk/formula?
We do not have the facility to heat up baby milk/formula.
Is fancy dress/dressing up for the event allowed?
We love to see audience members dressed up for our family concerts – fancy dress is always encouraged!
What if I’m ill or have been instructed to self-isolate?
If you have tested positivefor COVID-19or been instructed to self-isolate, you can return your ticket to Box Office for a credit towards a future performance.