All orders that are successful will display an order number on screen after checkout, followed by an order confirmation to the email address you supplied during the checkout process.

Royal Liverpool Philharmonic Orchestra events

Bookings cannot be cancelled but we do offer an exchange service.

You can exchange your tickets for a service charge of £5 per ticket (differences in ticket prices may apply). Tickets must be returned to Box Office in advance of the concert in order to process the exchange. Please contact Box Office on 0151 709 3789 for more information.

Royal Liverpool Philharmonic Orchestra subscribers can exchange tickets to any Orchestra event free of charge (differences in ticket prices may apply).

All other events

Tickets are non-refundable so bookings cannot be cancelled.

Amending a booking (all events)

If you wish to make a change to your order, please contact Box Office on 0151 709 3789. Please note amendments may not always be possible.

If you wish to make a change to your order, please contact Box Office on 0151 709 3789. Please note amendments may not always be possible.

When ordering tickets online or by phone, if you request tickets to be posted (UK only), your tickets will arrive within five working days. If you have not received your tickets three days before the event, please contact Box Office on 0151 709 3789.

If you have requested etickets, your tickets will be attached as a PDF to your order confirmation. Please note that we have experienced issues with Gmail accounts blocking our emails/eticket attachments. If you have not received your etickets, please contact Box Office on 0151 709 3789.

You will not be able to attend the event without valid tickets, so it's really important you let us know if you have not received them.

You can arrange to collect your tickets from Box Office during checkout, by selecting the ‘Pick up’ delivery option.

To collect your tickets, please make sure you know the order number and the name that the tickets were booked under, especially if someone is collecting the tickets on your behalf.

If you have not received your tickets three days before the event, please contact Box Office on 0151 709 3789.

etickets are sent in order confirmations as a PDF attachment.

You will not be able to attend the event without valid tickets, so it's really important you let us know if you have not received them.

Royal Liverpool Philharmonic Orchestra events

Tickets are non-refundable but we do offer an exchange service.

You can exchange your tickets for a service charge of £5 per ticket (differences in ticket prices may apply). Tickets must be returned to Box Office in advance of the concert in order to process the exchange. Please contact Box Office on 0151 709 3789 for more information.

Royal Liverpool Philharmonic Orchestra subscribers can exchange tickets to any Orchestra event free of charge (differences in ticket prices may apply).

All other events

Tickets are non-refundable and non-exchangeable.

If you purchased Booking Protect with your tickets, you may be able to claim a refund. For more information, please see Booking Protect’s full terms and conditions. If you’re eligible to make a claim, you can do this at https://bookingprotect.com/. Please note you have to have purchased Booking Protect when booking your tickets in order to make a claim. Liverpool Philharmonic does not manage Booking Protect.

For sold out concerts, Liverpool Philharmonic can resell tickets on behalf of the ticket holder for a service charge of £5 per ticket (differences in ticket prices may apply) at their request. For more information, please see the ‘Ticket Resale Service’ section of our terms and conditions.

Royal Liverpool Philharmonic Orchestra events

Tickets are non-refundable but we do offer an exchange service.

You can exchange your tickets for a service charge of £5 per ticket (differences in ticket prices may apply). Tickets must be returned to Box Office in advance of the concert in order to process the exchange. Please contact Box Office on 0151 709 3789 for more information.

Royal Liverpool Philharmonic Orchestra subscribers can exchange tickets to any Orchestra event free of charge (differences in ticket prices may apply).

All other events

Tickets are non-refundable and non-exchangeable.

For sold out concerts, Liverpool Philharmonic can resell tickets on behalf of the ticket holder for a service charge of £5 per ticket (differences in ticket prices may apply) at their request. For more information, please see the ‘Ticket Resale Service’ section of our terms and conditions.

Where an event is cancelled, Liverpool Philharmonic will use reasonable methods to notify ticket holders via email, or telephone if no email address has been provided, using the details provided at the time of order. Please be aware Liverpool Philharmonic cannot guarantee that we will be able to get in touch with all ticket holders.

Ticket holders will need to contact Box Office at boxoffice@liverpoolphil.com or 0151 709 3789 to request a refund.

Please check before travelling that an event has not been cancelled or rescheduled.

Where an event is rescheduled to another date, Liverpool Philharmonic will use reasonable methods to notify ticket holders via email, or telephone if no email address has been provided, using the details provided at the time of order. Please be aware Liverpool Philharmonic cannot guarantee that we will be able to get in touch with all ticket holders.

Tickets for rescheduled events may not remain valid - this will be advised when ticket holders are contacted by Liverpool Philharmonic in the event of a rescheduled performance.

Please check before travelling that an event has not been cancelled or rescheduled.

Occasionally, additional terms and conditions such as ID checks may be place for selected events. These terms and conditions are at the request of the tour to prevent ticket touts from buying tickets and to help fans get tickets to their favourite artists. The additional terms and conditions, when in place, will be stated on the event listing on Liverpool Philharmonic’s website.

If you have bought tickets for someone else for an event with additional terms and conditions, please get in touch with Customer Services via our Contact Us page.

Please get in touch with Box Office on 0151 709 3789 as soon as possible if you have lost your tickets. You will not be able to attend the event without valid tickets, so it's really important you let us know.

We kindly ask that customers don’t wait until arriving at the venue before alerting us to any changes of seating they may require, as it may not always be possible to accommodate last minute requests, especially if the event is popular.

Please get in touch with Box Office on 0151 709 3789 if you think you require a seating change. We will always endeavour to accommodate any changes in advance.

Liverpool Philharmonic does not manage Secure My Booking, but you can easily make a claim at https://securemybooking.com/. Please note you have to have purchased Secure My Booking - Booking Protect when booking your tickets in order to make a claim.

Please check the full terms and conditions to check you’re eligible for claiming before contacting Secure My Booking.

For ticket enquiries, the best point of contact is our Box Office team on 0151 709 3789.

For general enquiries, feedback or comments, you can contact our Customer Services team via our Contact Us page.